Revocation

Return / exchange

If you are not 100% satisfied with your purchase, you can return your yoga mat to us for a full refund. For hygienic reasons we can not refund money for already used hejhej-mats. Because we use recycled materials, we can not guarantee that the yoga mats look the same as in the pictures and therefore can not accept complaints due to optical aberrations.

Any product that you return must be in the condition in which you received it and returned in its original packaging.

You can return a product up to 14 days from the date of purchase. Please keep your invoice.

The shipping costs for the return of your yoga mat will not be covered by us and will be borne by you.

Please send us an email to hello@hejhej-mats.com if you want to return your hejhej-mat.

Cancellation

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day

-In the case of a purchase agreement: on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

-In the case of a contract for several goods ordered by the consumer in the context of a single order and delivered separately: on which you or a third party named by you, who is not a carrier, has taken possession of the last goods.

-In the case of a contract for the delivery of goods in several partial consignments or pieces: in which you or a third party named by you, who is not a carrier, have taken possession of the last partial shipment or the last piece.

-In the case of a contract for the regular delivery of goods over a specified period of time: on which you or a third party named by you, who is not a carrier, has taken possession of the first goods.

-When several alternatives meet, the last date is decisive.

In order to exercise your right of withdrawal, you must inform us (Zepnik Sophie, Souvignier Anna GbR, Kopernikusplatz 34, 90459 Nuremberg, hello@hejhej-mats.com) by means of a clear statement (e.g. a letter or e-mail sent by post) about your decision to terminate this contract. revoked, inform. You can use the attached model withdrawal form, but this is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you cancel this contract, we will have to provide you with all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have received any kind of delivery other than the low-cost one offered by us. standard delivery). For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must send the goods immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract to Zepnik Sophie, Souvignier Anna GbR, Sophie/Anna Zepnik/Souvignier, Schwangauer Straße 13b 87645 Schwangau, Hohenschwangau hello@hejhej-mats.com to send us back or hand over. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.

End of the revocation instruction

Withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

  • To Zepnik Sophie, Souvignier Anna GbR, Kopernikusplatz 34, 90459 Nuremberg, e-mail address: hello@hejhej-mats.com
    • I/we (*) hereby revoke the contract concluded by me/ us (*) for the purchase of the following goods (*)/
      the provision of the following service (*):
    • Ordered on (*)/ received on (*):
    • Name of the consumer(s):
    • Address of the consumer(s):
    • Signature of the consumer(s) (only for communication on paper):
    • Date:
      (*) Inaccurate deletion.