Revocation

Return / exchange

Before returning your order, please send us an email to support@hejhej-mats.com. We cannot process your return without email.

If you are not 100% satisfied with your purchase, you can return your hejhej products to us for a full refund. For hygiene reasons, we cannot refund money for hejhej products that have already been used. As we use recycled materials, we cannot guarantee that the yoga mats or yoga blocks will look exactly as they do in the pictures and therefore cannot accept any complaints due to variations in appearance.

Any product that you return must be in the condition in which you received it and returned in its original packaging.

You have a 14 day return period. Please keep your invoice.

The shipping costs for the return of your yoga products are not covered by us and have to be paid by you.

Cancellation

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day

-In the case of a purchase agreement: on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

-In the case of a contract for several goods ordered by the consumer in the context of a single order and delivered separately: on which you or a third party named by you, who is not a carrier, has taken possession of the last goods.

-In the case of a contract for the delivery of goods in several partial consignments or pieces: in which you or a third party named by you, who is not a carrier, have taken possession of the last partial shipment or the last piece.

-In the case of a contract for the regular delivery of goods over a specified period of time: on which you or a third party named by you, who is not a carrier, has taken possession of the first goods.

-When several alternatives meet, the last date is decisive.

In order to exercise your right of withdrawal, you must inform us (hejhej GmbH, Kopernikusplatz 34, 90459 Nuremberg, support@hejhej-mats.com) of your decision by means of a clear declaration (e.g. a letter sent by post or email) to revoke this contract. You can use the attached model withdrawal form, but this is not mandatory. You can use the attached model withdrawal form, but this is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we will give you all payments that we have received from you, including delivery costs, if the goods have not yet been dispatched (with the exception of the additional costs that result from you using a different type of delivery than having chosen the inexpensive standard delivery offered by us), to repay on time. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must send the goods immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract to hejhej GmbH, Kopernikusplatz 34, 90459 Nürnberg, hello@hejhej-mats.com, to send us back or hand over. The deadline is met if you send the goods before the expiry of the period of fourteen days. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.

End of the revocation instruction

Withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

  • To hejhej GmbH, Kopernikusplatz 34, 90459 Nuremberg, email address: support@hejhej-mats.com
    • I/we (*) hereby revoke the contract concluded by me/ us (*) for the purchase of the following goods (*)/
      the provision of the following service (*):
    • Ordered on (*)/ received on (*):
    • Name of the consumer(s):
    • Address of the consumer(s):
    • Signature of the consumer(s) (only for communication on paper):
    • Date:
      (*) Inaccurate deletion.